shipping + returns

shipping

where do you ship?

we ship to the u.s. only. free standard shipping is only available to orders over $100 usd. once your package has shipped, you will receive a confirmation email with a tracking number. if you have any other inquires regarding your order and its status please email us at support@asitequiero.com

wrong address

if you accidentally input the wrong shipping address, please contact our team at support@asitequiero.com we will try our best to find a solution. please bear in mind that as soon as an order is processed, we can’t make any changes.

processing + shipping times

please allow up to 5 business days for order processing. estimated standard delivery time in the us is 2-7 business days once shipped. expedited shipping is available at checkout.

returns

return policy?

it’s okay stuff happens, if for whatever reason your items are just not quite right feel free to initiate your return. items must be returned within a 15 day period an item may be returned as long as it is still in it’s original condition and must meet the criteria below:


-all original tags must still be attached
-item must me in returnable condition (unworn, unwashed, free of any stains and odors, no makeup, hair, etc.)
-item must be returned within 15 days of delivery date

if returned item(s) are in returnable condition and you’ve requested a refund, your refund will be equal to price of returned item(s) minus the cost of shipping, once your return has been processed. please allow for a minimum of 14 days for your payment to be processed. refunds will be issued back to the original form of payment

returns will not be accepted for unwanted items after the 15 day return period.

final sale items.

final sale items are not eligible for returns or refunds.

exchanges

if you would like to exchange your item(s) for a different size or color, please return your unwanted item(s) and place a new order.

faulty or defective items

we’re human too. if for some reason you receive a defective or damaged item please contact: support@asitequiero.com

packages

we are not responsible for lost, stolen, or damaged packages by mail couriers. if a problem occurs you will have to reach out directly to the courier to open a missing package claim with them. they will be able to better aid you in locating your package given that once your package leaves our facilities we no longer have control over what the carrier does with the package.

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